Orders

This part contains settings that have a direct impact on all orders. Settings --> Orders

Periodic timer for the driver's estimated arrival time to the pickup - millisecond: In the order details page of the customer's Android and iOS applications, there is an option to display the driver's time to the pick-up in minutes. You can activate or deactivate this feature using this setting. You can optionally set a period for when this time is updated.

Set this option to 60,000, for example, if you want the driver's arrival time at the pick-up to be updated every minute.

Note: Make sure the value is entered in milliseconds.

Note: This setting may increase the cost of your map because it will send a route request to the map service each time the driver's approximate arrival time is calculated.

Periodic timer for the driver's expected arrival time at the drop-off - millisecond: On the order details page of the customer's Android and iOS applications, there is an option to indicate the time it will take the driver to arrive at the drop-off in minutes. You can enable or disable this feature using this setting. You can optionally set a period for when this time is updated.

Set this setting to 30,000, for example, if you want to update the driver's arrival time to the drop-off every 30 seconds.

On-demand driver notifies timer (order timer in for you) - second: The driver has a set amount of time to confirm an order automatically dispatched and offered to him (in the For-you tab). If we specify this number to 30, the driver will have 30 seconds to accept the order before it is cleared for him.

On-demand order timer (waiting for a driver) - second: If the assignment model is automated, the order will be unassigned after a set amount of time if no driver has been assigned to it. This factor determines the amount of time it takes for this to occur.

Set this factor to 1200, for example, if you want an order to wait up to 20 minutes for a driver to be assigned. (1200 seconds equals 20 minutes)

Note: This variable is not applicable when assigning models is manual, as the order is never unassigned.

Driver active orders limit: This is where you may determine the maximum number of orders a driver can have. If the value is 5, the driver can only have five active orders at a time.

Maximum candidate drivers for a given order: When an order is automatically dispatched, it is distributed among a group of drivers within a certain radius (set in-vehicle type). This setting determines the number of drivers for whom an order will be offered.

If the vehicle type's search radius is 5 kilometers and this factor is set to 10, for example. Within a 5-kilometer radius, orders will be forwarded to 10 active online drivers. (They are arranged in order of proximity.)

If it's set to 1, it'll only be offered for one driver(nearest driver)

Max for you orders: When drivers are online and in shifts, they are offered orders, which are presented in the For-You tab for them. You can select how many orders can be in a driver's For-You simultaneously with this setting.

If you set it to 5, for example, there will be no more than five orders in the driver's For-You tab at any given moment. In some ways, this setting allows you to limit the number of driver options.

The driver's For-You page can be seen in the image below.